Privacy Policy

Sears Park Smoke Damage Experts (“we,” “our,” or “us”) is committed to protecting the privacy of property owners, insurance representatives, and website visitors contacting our facility at 4811 W 123rd St #6, Alsip, IL 60803. This Privacy Policy describes how we collect, use, and safeguard your personal details when you contact us via telephone or visit smokedamagealsip.com.

1. Information We Collect

When you call our live dispatch line at (407) 956-1738, we collect information necessary to coordinate emergency restoration services, including:

• Your name and contact phone number.
• Property service address in Alsip, Cook County, or surrounding areas.
• Details of the fire, smoke, soot, or firefighting water incident.
• Property insurance carrier and claim identification numbers (if applicable).

2. How We Use Your Information

We use the collected information exclusively to:

• Dispatch certified emergency restoration technicians to your location.
• Prepare standardized Xactimate line-item estimates and photo logs for your insurance adjuster.
• Coordinate municipal permits and building inspection requirements with local village departments.
• Communicate project timelines, air quality testing results, and restoration milestones.

3. Protection of Information & Zero Third-Party Selling

We do not sell, rent, trade, or share your personal contact details with third-party marketing companies. Information is shared strictly with your authorized insurance carrier, designated adjusters, and licensed structural engineering or trade partners directly involved in your restoration claim.

4. Contact Our Privacy Administrator

If you have any questions about our privacy practices or wish to review the information on file regarding your restoration project, contact our headquarters at 4811 W 123rd St #6, Alsip, IL 60803 or telephone (407) 956-1738.